tk997 Privacy Policy

01Introduction

tk997 (referred to herein as "we", "us", or "the Platform") operates an online gaming and betting service accessible to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. We understand that your privacy matters deeply, and we are committed to handling all personal data with integrity, transparency, and care.

By accessing or using tk997, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately. This policy may be updated from time to time; continued use of tk997 after any revisions constitutes acceptance of those changes.

02Information We Collect

We collect personal information that is necessary for the safe, lawful, and efficient operation of our gaming platform. The categories of personal data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and a government-issued identification document (e.g., National ID, passport).
• Contact information: email address, mobile phone number, and residential address (district/division within Bangladesh where applicable).
• Financial information: payment method details including bKash wallet numbers, Nagad numbers, Rocket numbers, Upay IDs, and bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, or other registered banks. We do not store full card numbers or CVV codes.
• Technical data: IP address, browser type and version, device model, operating system, time zone (Bangladesh Standard Time, UTC+6), and session logs.
• Behavioral data: gaming history, wagering patterns, session duration, deposit and withdrawal activity, bonus usage, and interactions with our platform features.

03How We Use Your Information

The personal data we collect is used exclusively for the purposes outlined below. We do not sell, rent, or trade your personal information to any third party for their independent marketing use.

• Account creation and identity verification: to register your tk997 account and confirm your identity in compliance with responsible gaming standards.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment channels, and to detect fraudulent financial activity.
• Platform improvement and personalization: to analyze gameplay behavior, improve our services, tailor promotions, and enhance the user experience for players across Bangladesh.
• Responsible gaming compliance: to monitor for problem gambling indicators, apply voluntary restrictions such as self-exclusion or deposit limits, and provide support where necessary. Players must be 21 years or older to use tk997.

04Cookies and Tracking Technologies

tk997 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather analytics that help us improve our service. When you first visit tk997, you will be presented with a notice regarding cookie usage. Continued use of the Platform constitutes consent to our use of cookies in accordance with this policy.

• Essential cookies: required for core functionality such as logging in, maintaining your session, and processing transactions.
• Analytics cookies: help us understand how players use tk997 so we can improve navigation, content, and performance.
• Preference cookies: remember your language setting and other display preferences between visits.
• You may disable non-essential cookies through your browser settings; however, doing so may affect the functionality and your overall experience on tk997.

05Data Sharing and Third Parties

tk997 does not sell your personal data to third parties. We may share limited and necessary data with trusted service partners who assist us in operating the Platform. All such partners are contractually required to handle your data in a manner consistent with this Privacy Policy.

Categories of third parties we may work with include: payment processors (bKash, Nagad, Rocket, Upay, and affiliated banking networks), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), fraud prevention and KYC verification services, and platform analytics providers. We take reasonable steps to ensure these partners maintain appropriate security standards at all times.

06Data Security

We take the security of your personal data seriously. tk997 employs a range of technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers.
• Strict access controls: only authorized personnel with a legitimate need-to-know may access sensitive player data.
• Regular security audits and vulnerability assessments of our systems and infrastructure.
• Incident response procedures: in the event of a confirmed data breach affecting your personal information, we will notify you and take prompt corrective action.

07Your Rights as a User

tk997 respects your rights over your personal data. As a registered player on our Platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you, free of charge, once per calendar year.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal and regulatory retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we pause processing of your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Note that withdrawal does not affect the lawfulness of processing conducted before withdrawal.

08Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law and regulatory standards. For active accounts, data is retained for the duration of the account's existence plus a minimum of five (5) years following account closure, in compliance with anti-money laundering and financial compliance requirements.

Once the applicable retention period has expired, personal data is securely deleted or anonymized in a manner that prevents its reconstruction. Anonymized or aggregated data that cannot identify any individual may be retained indefinitely for analytical and service improvement purposes.

09International Data Transfers

tk997 operates primarily to serve players in Bangladesh. However, some of our technology infrastructure and third-party service providers may be located outside Bangladesh. In such cases, your data may be transferred to, stored in, or processed in other countries. Wherever your data is processed, we apply equivalent protections consistent with this Privacy Policy. The types of cross-border data transfers that may occur include:

• Transfers to game content providers for the purpose of delivering live casino and slot game experiences.
• Transfers to payment gateway operators for the purpose of processing deposits and withdrawals.
• Transfers to cloud hosting and data storage providers used to run and maintain the Platform's infrastructure.
• Transfers to identity verification and KYC service providers required for responsible gaming compliance.

10Children and Age Verification

tk997 is strictly an adults-only platform. Use of the Platform is permitted exclusively for persons aged 21 (twenty-one) years or older. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users must confirm they meet this age requirement, and we may request a government-issued identification document to verify age at any time.

If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will delete that data immediately upon becoming aware of the error. If you believe a minor has created an account on tk997, please contact our support team without delay.

11Changes to This Privacy Policy

tk997 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the Effective Date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data. Your continued use of tk997 following any posted update constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk997 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related inquiries within five (5) business days.

You may also visit our FAQ page or review our Responsible Gaming guidelines for further information on how we support safe and fair play for all players across Bangladesh.